Patient Resources
Helpful Information for Safe & Reliable Medical Transportation in North Carolina
At The Golden NEMT, we are committed to providing dependable non-emergency medical transportation (NEMT) across Fuquay-Varina and surrounding areas, including Holly Springs, Apex, Cary, Raleigh, Garner, Durham, Chapel Hill, and Fayetteville.
Below are helpful resources to ensure a smooth transportation experience.
What Is Non-Emergency Medical Transportation (NEMT)?
NEMT provides safe transportation to medical appointments for individuals who do not require emergency ambulance services but cannot use regular transportation.
Common uses include:
Doctor appointments
Dialysis treatments
Chemotherapy
Physical therapy
Hospital discharge
Medicaid Transportation in North Carolina
Many North Carolina Medicaid plans cover non-emergency medical transportation for eligible patients.
To prepare:
Have your Medicaid ID available
Confirm your appointment details
Schedule transportation in advance
If you have questions about eligibility, call 919-435-2478.
Preparing for Your Ride
To ensure a safe and comfortable experience:
Schedule 24–48 hours in advance
Inform us of mobility needs or medical equipment
Be ready 15 minutes before pickup
Wear comfortable clothing
Bring necessary medical supplies
Clear communication helps us serve you better.
Safety During Transport
For your protection:
Always wear your seatbelt
Follow driver instructions
Inform the driver if you feel unwell
All vehicles are ADA-compliant, routinely inspected, and operated by trained, background-checked drivers.
For Caregivers
Caregivers may accompany patients when space allows. Please provide clear pickup details and inform us of any special needs in advance.